AssureSoft Insights

Inside perspectives on software development

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Drupal\Core\Theme\ThemeManager->render() (Line: 490)
Drupal\Core\Render\Renderer->doRender() (Line: 248)
Drupal\Core\Render\Renderer->render() (Line: 484)
Drupal\Core\Template\TwigExtension->escapeFilter() (Line: 86)
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__TwigTemplate_7ce2efcc2aa00b5d68b8232f97439aa2->doDisplay() (Line: 402)
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Twig\Template->display() (Line: 373)
Twig\Template->render() (Line: 51)
Twig\TemplateWrapper->render() (Line: 33)
twig_render_template() (Line: 348)
Drupal\Core\Theme\ThemeManager->render() (Line: 490)
Drupal\Core\Render\Renderer->doRender() (Line: 248)
Drupal\Core\Render\Renderer->render() (Line: 165)
Drupal\Core\Render\Renderer->Drupal\Core\Render\{closure}() (Line: 637)
Drupal\Core\Render\Renderer->executeInRenderContext() (Line: 164)
Drupal\Core\Render\Renderer->renderInIsolation() (Line: 191)
Drupal\Core\Render\Renderer->doRenderPlaceholder() (Line: 739)
Drupal\Core\Render\Renderer->Drupal\Core\Render\{closure}()
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Drupal\Core\Render\Renderer->replacePlaceholders() (Line: 607)
Drupal\Core\Render\Renderer->doRender() (Line: 248)
Drupal\Core\Render\Renderer->render() (Line: 165)
Drupal\Core\Render\Renderer->Drupal\Core\Render\{closure}() (Line: 637)
Drupal\Core\Render\Renderer->executeInRenderContext() (Line: 164)
Drupal\Core\Render\Renderer->renderInIsolation() (Line: 191)
Drupal\Core\Render\Renderer->doRenderPlaceholder() (Line: 739)
Drupal\Core\Render\Renderer->Drupal\Core\Render\{closure}()
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Drupal\Core\Render\Renderer->replacePlaceholders() (Line: 607)
Drupal\Core\Render\Renderer->doRender() (Line: 248)
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Drupal\Core\Render\Renderer->Drupal\Core\Render\{closure}() (Line: 637)
Drupal\Core\Render\Renderer->executeInRenderContext() (Line: 152)
Drupal\Core\Render\Renderer->renderRoot() (Line: 288)
Drupal\Core\Render\HtmlResponseAttachmentsProcessor->renderPlaceholders() (Line: 137)
Drupal\Core\Render\HtmlResponseAttachmentsProcessor->processAttachments() (Line: 45)
Drupal\Core\EventSubscriber\HtmlResponseSubscriber->onRespond()
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Drupal\Component\EventDispatcher\ContainerAwareEventDispatcher->dispatch() (Line: 214)
Symfony\Component\HttpKernel\HttpKernel->filterResponse() (Line: 202)
Symfony\Component\HttpKernel\HttpKernel->handleRaw() (Line: 76)
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Drupal\Core\StackMiddleware\KernelPreHandle->handle() (Line: 28)
Drupal\Core\StackMiddleware\ContentLength->handle() (Line: 201)
Drupal\page_cache\StackMiddleware\PageCache->fetch() (Line: 138)
Drupal\page_cache\StackMiddleware\PageCache->lookup() (Line: 87)
Drupal\page_cache\StackMiddleware\PageCache->handle() (Line: 206)
Drupal\cleantalk\EventSubscriber\BootSubscriber->handle() (Line: 48)
Drupal\Core\StackMiddleware\ReverseProxyMiddleware->handle() (Line: 51)
Drupal\Core\StackMiddleware\NegotiationMiddleware->handle() (Line: 36)
Drupal\Core\StackMiddleware\AjaxPageState->handle() (Line: 51)
Drupal\Core\StackMiddleware\StackedHttpKernel->handle() (Line: 741)
Drupal\Core\DrupalKernel->handle() (Line: 19)

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Drupal\Core\Theme\ThemeManager->render() (Line: 490)
Drupal\Core\Render\Renderer->doRender() (Line: 248)
Drupal\Core\Render\Renderer->render() (Line: 484)
Drupal\Core\Template\TwigExtension->escapeFilter() (Line: 86)
__TwigTemplate_7ce2efcc2aa00b5d68b8232f97439aa2->block_content() (Line: 446)
Twig\Template->yieldBlock() (Line: 69)
__TwigTemplate_7ce2efcc2aa00b5d68b8232f97439aa2->doDisplay() (Line: 402)
Twig\Template->yield() (Line: 358)
Twig\Template->display() (Line: 373)
Twig\Template->render() (Line: 51)
Twig\TemplateWrapper->render() (Line: 33)
twig_render_template() (Line: 348)
Drupal\Core\Theme\ThemeManager->render() (Line: 490)
Drupal\Core\Render\Renderer->doRender() (Line: 248)
Drupal\Core\Render\Renderer->render() (Line: 165)
Drupal\Core\Render\Renderer->Drupal\Core\Render\{closure}() (Line: 637)
Drupal\Core\Render\Renderer->executeInRenderContext() (Line: 164)
Drupal\Core\Render\Renderer->renderInIsolation() (Line: 191)
Drupal\Core\Render\Renderer->doRenderPlaceholder() (Line: 739)
Drupal\Core\Render\Renderer->Drupal\Core\Render\{closure}()
Fiber->start() (Line: 747)
Drupal\Core\Render\Renderer->replacePlaceholders() (Line: 607)
Drupal\Core\Render\Renderer->doRender() (Line: 248)
Drupal\Core\Render\Renderer->render() (Line: 165)
Drupal\Core\Render\Renderer->Drupal\Core\Render\{closure}() (Line: 637)
Drupal\Core\Render\Renderer->executeInRenderContext() (Line: 164)
Drupal\Core\Render\Renderer->renderInIsolation() (Line: 191)
Drupal\Core\Render\Renderer->doRenderPlaceholder() (Line: 739)
Drupal\Core\Render\Renderer->Drupal\Core\Render\{closure}()
Fiber->start() (Line: 747)
Drupal\Core\Render\Renderer->replacePlaceholders() (Line: 607)
Drupal\Core\Render\Renderer->doRender() (Line: 248)
Drupal\Core\Render\Renderer->render() (Line: 153)
Drupal\Core\Render\Renderer->Drupal\Core\Render\{closure}() (Line: 637)
Drupal\Core\Render\Renderer->executeInRenderContext() (Line: 152)
Drupal\Core\Render\Renderer->renderRoot() (Line: 288)
Drupal\Core\Render\HtmlResponseAttachmentsProcessor->renderPlaceholders() (Line: 137)
Drupal\Core\Render\HtmlResponseAttachmentsProcessor->processAttachments() (Line: 45)
Drupal\Core\EventSubscriber\HtmlResponseSubscriber->onRespond()
call_user_func() (Line: 111)
Drupal\Component\EventDispatcher\ContainerAwareEventDispatcher->dispatch() (Line: 214)
Symfony\Component\HttpKernel\HttpKernel->filterResponse() (Line: 202)
Symfony\Component\HttpKernel\HttpKernel->handleRaw() (Line: 76)
Symfony\Component\HttpKernel\HttpKernel->handle() (Line: 53)
Drupal\Core\StackMiddleware\Session->handle() (Line: 48)
Drupal\Core\StackMiddleware\KernelPreHandle->handle() (Line: 28)
Drupal\Core\StackMiddleware\ContentLength->handle() (Line: 201)
Drupal\page_cache\StackMiddleware\PageCache->fetch() (Line: 138)
Drupal\page_cache\StackMiddleware\PageCache->lookup() (Line: 87)
Drupal\page_cache\StackMiddleware\PageCache->handle() (Line: 206)
Drupal\cleantalk\EventSubscriber\BootSubscriber->handle() (Line: 48)
Drupal\Core\StackMiddleware\ReverseProxyMiddleware->handle() (Line: 51)
Drupal\Core\StackMiddleware\NegotiationMiddleware->handle() (Line: 36)
Drupal\Core\StackMiddleware\AjaxPageState->handle() (Line: 51)
Drupal\Core\StackMiddleware\StackedHttpKernel->handle() (Line: 741)
Drupal\Core\DrupalKernel->handle() (Line: 19)

AssureSoft Develops Telegram Integration for Zendesk Marketplace

By AssureSoft

AssureSoft, a global nearshore software development company, announced that its Telegram Channel app is now available on the Zendesk Marketplace.

The integration allows companies to connect Telegram directly to Zendesk Support, expanding omnichannel customer communication and helping support teams manage conversations in one place.

Enhancing Customer Support with Telegram and Zendesk

Customer communication continues to shift toward mobile-first messaging. Many users prefer instant messaging apps over traditional support channels, and businesses increasingly need to meet customers where they already communicate.
With the Telegram Channel integration, organizations can:

Connect Telegram bots to Zendesk Support
Manage Telegram conversations through Zendesk tickets
Send and receive messages and common attachment types, including images, video, audio, and documents
Provide responsive support using a cloud-based messaging platform

By keeping conversations centralized in Zendesk, support teams can streamline workflows while maintaining a consistent customer experience.

Jerson Jorge, Manager at AssureSoft, shared:

“We are proud that our work contributes to Zendesk, one of the world’s leading customer service platforms. With Telegram Channel, users gain access to a cloud-based messaging service that enhances communication through multiple content formats.”

Supporting the Shift Toward Omnichannel Customer Experience

Customer expectations have changed significantly over the past decade. Communication is now faster, more conversational, and spread across multiple channels, including social platforms and messaging apps.

Francisco Chang, Channel Director for Zendesk in Latin America, emphasized the value of adding Telegram as a support channel:

“Telegram Channel is an excellent solution for companies that want to keep customers at the center of their business. It provides an additional channel to strengthen engagement and deliver modern support experiences.”

By integrating Telegram with Zendesk, organizations can respond more quickly, improve visibility across customer interactions, and deliver consistent support across channels.

For teams investing in digital transformation, integrations like this highlight how custom development can extend enterprise platforms and improve the overall customer experience.

Strengthening the Zendesk and AssureSoft Partnership

This release reflects AssureSoft’s continued focus on product development and platform integrations, as well as its work supporting organizations that use Zendesk across Bolivia and Latin America.

The partnership also reinforces AssureSoft’s experience in:

Enterprise software integrations
Zendesk customization and implementation support
Nearshore development services
Scalable, cloud-based solutions

To learn more about the Telegram Channel app, visit the listing on the Zendesk Marketplace.

About AssureSoft

Founded in 2006, AssureSoft is a global nearshore software development company with offices in Bolivia, Paraguay and the U.S.Driven by innovation and technical excellence, we have successfully delivered more than 1,000 projects worldwide.

We help organizations thrive in the digital era through customized engineering services, enterprise integrations, and scalable software solutions that enable full digital transformation.

About Zendesk

Zendesk builds powerful and flexible customer service and engagement platforms designed to adapt to businesses of all sizes—from startups to global enterprises.

With more than 125,000 customers worldwide, Zendesk provides service and support solutions in over 30 languages. Headquartered in San Francisco, the company operates across North America, Europe, Asia, Australia, and South America.

Build Custom Integrations with a Trusted Nearshore Partner

Modern customer experience requires flexible, integrated, and scalable digital solutions. Whether you need platform integrations, cloud applications, or enterprise-grade software development, the right technology partner makes the difference.

At AssureSoft, our nearshore engineering teams specialize in building secure and high-performance integrations that enhance business operations and customer engagement.

Ready to enhance your customer experience platform?

Connect with our experts to explore how AssureSoft can support your next software initiative.

AssureSoft Insights

AssureSoft Develops Telegram Integration for Zendesk Marketplace

Enhancing Customer Support with Telegram and Zendesk

Supporting the Shift Toward Omnichannel Customer Experience

Strengthening the Zendesk and AssureSoft Partnership

About AssureSoft

About Zendesk

Build Custom Integrations with a Trusted Nearshore Partner

AssureSoft

More

Locations

United States

LATAM

Bolivia

Paraguay

Contact Us

Contact Us

AssureSoft Insights

Error message

AssureSoft Develops Telegram Integration for Zendesk Marketplace

Enhancing Customer Support with Telegram and Zendesk

Supporting the Shift Toward Omnichannel Customer Experience

Strengthening the Zendesk and AssureSoft Partnership

About AssureSoft

About Zendesk

Build Custom Integrations with a Trusted Nearshore Partner

AssureSoft

More

Locations

United States

LATAM

Bolivia

Paraguay

Contact Us

Contact Us