AssureSoft has been recognized in the 2026 Excellence in Customer Service Awards, presented by the Business Intelligence Group. This award highlights organizations that consistently deliver measurable value through strong client relationships, placing AssureSoft among the leading providers in the software outsourcing industry.
This achievement reflects a sustained approach to customer service in software development, grounded in stability, alignment, and real client outcomes. With a Net Promoter Score (NPS) of 82, significantly above the typical B2B software benchmark, AssureSoft continues to demonstrate consistent, measurable client satisfaction.
Why the Customer Service Excellence Award Matters
The Excellence in Customer Service Awards evaluate companies based on their ability to create long-term impact for their clients. Rather than recognizing isolated efforts, the award focuses on sustained performance and consistent delivery.
For AssureSoft, this aligns directly with our approach to nearshore software outsourcing. We prioritize long-term partnerships, predictable execution, and clear communication. This distinction reinforces that strong customer service is not a separate function, but a direct result of how teams operate and deliver over time.
Turning Acknowledgment into Real Client Outcomes
The value of this recognition becomes clearer when connected to outcomes. Our NPS of 82 reflects a high level of client trust and satisfaction within software development services, where consistency is often difficult to maintain.
We see this reflected in the longevity of our client relationships. Many engagements span several years and are supported by stable, dedicated teams. This continuity reduces onboarding cycles, preserves knowledge, and allows teams to focus on delivering value instead of rebuilding context.
As a nearshore software development partner, we also enable close collaboration by aligning with North American time zones. This allows for real-time communication, faster decision-making, and stronger integration with client teams. Over time, these factors contribute to a more reliable and predictable delivery experience.
Industry Recognition Backed by Measurable Performance
The Business Intelligence Group’s recognition reinforces the connection between operational consistency and customer satisfaction. It highlights that customer service excellence in outsourcing is driven by reliability, transparency, and long-term alignment.
As Russ Fordyce, Chief Recognition Officer at the Business Intelligence Group, explains:
“AssureSoft built a world-class software outsourcing operation from Bolivia, and their NPS of 82 - nearly three times the B2B software benchmark - tells you everything about what that operation actually delivers. The stability and trust documented in their twenty-year track record are what make this recognition meaningful.”
This perspective underscores the importance of sustained performance. Recognition is most meaningful when it reflects consistent delivery over time, not short-term improvements.
How AssureSoft Delivers Consistent Customer Experience
Our model is designed to support long-term success for both clients and teams. As a software outsourcing company with delivery hubs across Latin America, we invest in building stable engineering teams that remain engaged across extended periods.
We work with dedicated teams that integrate directly with client organizations, aligning with product goals and adapting as priorities evolve. This structure supports transparency and ensures that progress remains visible at every stage of development.
At the same time, we focus on creating long-term career paths for our engineers. By reducing turnover and strengthening team continuity, we improve both delivery quality and the overall client experience in software outsourcing.
This approach allows customer service to emerge naturally from how we operate. It is not an added layer, but a result of aligned teams, clear communication, and consistent execution.
An Award That Reflects Long-Term Commitment
The 2026 Customer Service Excellence Award reflects more than a milestone. It confirms that a stable, nearshore model built on trust and alignment continues to deliver measurable results.
As the demand for reliable software development partners grows, we remain focused on maintaining the foundations that support long-term success. We continue to prioritize consistency, team stability, and close collaboration as core elements of our delivery model.
For organizations exploring nearshore outsourcing in Latin America, this recognition clearly indicates what consistent execution can achieve over time.
If you are looking for a partner that combines technical expertise with long-term reliability, we invite you to learn more about how AssureSoft supports sustained software development outcomes.
