Enhancing a financial billing solution

THE CLIENT

Our client is a prominent healthtech company that delivers Patient Relationship Management (PRM) solutions to rehab therapists across the U.S. and internationally.

One of the platform’s key features is its billing system, which supports over 20,000 clinics by handling payments, adjustments, and claims. Since 2006, the software has successfully processed more than 72 million visits, with collections exceeding $4 billion.

This allows clinics to focus on patient care while the system manages financial operations.

THE CHALLENGE

The client’s billing platform handles data that is both highly sensitive and technically complex. With millions of concurrent billing processes, it requires a stable, secure architecture that can perform reliably under pressure. As the platform expanded and demand increased, maintaining and improving it became too resource-intensive for the internal team alone. That’s when the client turned to AssureSoft for support, allowing their team to concentrate on developing other high-priority features.

THE ASSURESOFT SOLUTION

AssureSoft partnered with the client through a hybrid model combining staff augmentation and dedicated software development teams. The engagement included:

• Software Developers
• Testing Engineers
• Project Managers

THE BENEFITS

• Over a decade of close collaboration with the client, we:
• Reduced performance issues to near zero through a tailored maintenance strategy
• Built new integrations that worked smoothly with the client’s platform
• Set up processes to keep the system aligned with standards like HL7 and Iguana