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Drupal\page_cache\StackMiddleware\PageCache->fetch() (Line: 138)
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Drupal\page_cache\StackMiddleware\PageCache->handle() (Line: 206)
Drupal\cleantalk\EventSubscriber\BootSubscriber->handle() (Line: 48)
Drupal\Core\StackMiddleware\ReverseProxyMiddleware->handle() (Line: 51)
Drupal\Core\StackMiddleware\NegotiationMiddleware->handle() (Line: 36)
Drupal\Core\StackMiddleware\AjaxPageState->handle() (Line: 51)
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IT Support Technician

Location: Santa Cruz de la Sierra

The key to our success is simple; we deliver the highest quality, on time, with passion and commitment, and live every day by a set of great values. We've built a company that fosters long-term careers in an environment of continuous learning, with cutting-edge benefits, tools, and resources. In addition, certifications that endorse our company as a great place to work.

Responsibilities

Provide user support both in-person and remotely.
Install, configure, and maintain computer equipment and applications.
Resolve problems and quickly diagnose issues with operating systems, applications, and computer equipment.
Support and train users on business applications, such as Google Workspace, office tools, and others used by the company.
Learn and adapt to new technologies, applications, and quickly understand their functionalities.
Generate reports, collaborate, and work as part of a team.
Resolve and manage work tickets.
Maintain clear and detailed documentation on resolved issues and procedures.
Manage multiple tasks and priorities efficiently.
Basic programming knowledge (TypeScript, Python, JavaScript, or others).
Inventory management of computer equipment/devices.

Requirements

Studies in Systems Engineering, Computer Science, Telecommunications, or related technical fields.
Certifications such as COMPTIA A+, Cisco IT Essentials, or equivalent.
English proficiency at level B2.
1 to 2 years of work experience in similar positions.
User support experience.
Practical experience in hardware/software support and maintenance of computer equipment.
Basic knowledge of networks.
Basic knowledge of information security.
Effective communication and interpersonal relationship skills.
Capacity for learning and research.
Problem-solving and immediate response capability.
Analytical skills, proactivity, and creativity.
Ability to work in a team and under pressure.
Knowledge of applications usage (Office tools, Google Workspace, TeamViewer, or others).

About us

AssureSoft is a multinational software development and information technology company providing strategic consulting, technology services, and outsourcing business processes. We work to innovate and create quality software with motivated, passionate, and qualified teams that develop in an environment of professional, stable growth and continuous learning.

Inclusive Opportunities for Every Talent. At AssureSoft, we believe that true innovation is born from diversity—of ideas, experiences, and perspectives. That’s why our hiring practices are inclusive and reflect a firm commitment to equity and equal opportunity.
Here, every person—regardless of origin, gender, orientation, or beliefs—finds a space to grow, contribute, and be valued not only for their talent, but also for who they are.

What sets us apart

Great Place To Work certification.
A company with more than 15 years of experience.
Work with world-class clients and long-term projects.
English scholarships for an external institute.
English classes with company teachers.
State-of-the-art tools and resources.
Certifications for your professional growth.
Recreation and leisure activities.
Compliance with the regulations and labor rights of your region.

Retention of your personal information: AssureSoft will retain your personal information for as long as necessary to fulfill the purposes for which it was collected or as necessary to comply with our legal obligations, resolve disputes, and maintain appropriate business records. Once the purpose has been fulfilled, your personal information will be retained and blocked due to the possibility of legal and governmental requirements, and until the status of limitations has run out.

Important Notice Regarding Personal Information: If you do not want your personal and professional information to be retained in our database, please send your request for data removal to info@assuresoft.com.