This case study highlights one of the many high-value projects we’ve delivered as part of a decade-long partnership with our client. With the support of our expert team, these efforts have helped reinforce their position as a leader in the healthcare industry.
To see the broader impact of our work together, explore the other case studies in this series.
Summary
Our client, an industry leader in rehab therapy client management, needed an expert team to maintain and enhance the billing features of their platform.
Over our 10-year partnership, AssureSoft has taken on hundreds of different projects that have helped significantly reduce performance issues while deploying new integrations to improve functionality.
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The Client
Our client is a prominent healthtech company that delivers Patient Relationship Management (PRM) solutions to rehab therapists across the U.S. and internationally. One of the platform’s key features is its billing system, which supports over 20,000 clinics by handling payments, adjustments, and claims. Since 2006, the software has successfully processed more than 72 million visits, with collections exceeding $4 billion. This allows clinics to focus on patient care while the system manages financial operations.
The Project
The client’s billing platform handles data that is both highly sensitive and technically complex. With millions of concurrent billing processes, it requires a stable, secure architecture that can perform reliably under pressure. As the platform expanded and demand increased, maintaining and improving it became too resource-intensive for the internal team alone. That’s when the client turned to AssureSoft for support, allowing their team to concentrate on developing other high-priority features.
Our Solution
AssureSoft partnered with the client through a hybrid model combining staff augmentation and dedicated software development teams. The engagement included:
- Software Developers
- Testing Engineers
- Project Managers
The Results
Over a decade of close collaboration with the client, we:
Reduced performance issues to near zero through a tailored maintenance strategy
Built new integrations that worked smoothly with the client’s platform
Set up processes to keep the system aligned with standards like HL7 and Iguana
This long-term partnership gave the client access to a reliable nearshore team that aligned quickly with their technical and operational needs. Our team’s consistency and deep product knowledge helped the platform scale efficiently while maintaining the high level of performance users depend on.
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