on 24 Jul 2018 10:41 AM

AssureSoft, global leader in technology services and professional consulting, is proud to announce that its Telegram Channel application is now available on the Zendesk App Marketplace. The company has developed the first free application of Telegram certified by Zendesk worldwide, which allows a cutting-edge experience for users.

“We are happy that our work and effort contributes to Zendesk, one of the leading customer service platforms worldwide. With Telegram Channel users can enjoy a free instant messaging service based on the cloud, in addition to sending messages and exchanging photos, videos, audio and files of any kind”, shared Jerson Jorge, Manager of AssureSoft.

Today, expanding the customer service experience through instant messaging is easier, since users are increasingly choosing to use more mobile platforms than desktop platforms. This new integration between channels allows you to connect corporate Telegram Bots to your Zendesk Support domain.

“Customers and companies relationships have changed dramatically in the last 10 years. Now it is more dynamic and it occurs through different communication channels, including social media and electronic messaging tools. Telegram Channel is a brilliant solution for companies, that want to maintain clients in the center of their business, to have an additional channel to engage with their customers”, said Francisco Chang, Channel Director for Zendesk in Latin America.

So, as the AssureSoft team continues to develop new applications, the company is also contributing to the growth and expansion of Zendesk in Bolivia and other Latin American countries. The partnership between Zendesk and AssureSoft is growing quickly.

For more information about the application, visit the Zendesk Marketplace.

About AssureSoft

With offices in Bolivia, AssureSoft is a global leader in software development. Since our beginning in 2006, we have been driven by passion, innovation and technology, successfully delivering more than 1000 projects worldwide. We are known for being experts in helping our clients prosper in the digital era, through a complete portfolio of customized solutions and engineering services that allow a complete digital transformation.

About Zendesk

The best customer experiences are built with Zendesk. Zendesk’s interaction and customer service platform is powerful and flexible, and adapts to the needs of any business: from start-ups and small companies to growing and big firms. Zendesk has more than 125,000 clients worldwide. The company serves businesses from different industries and offers service and support in more than 30 languages. With headquarters in San Francisco, Zendesk operates around the world and has more than 15 offices in North America, Europe, Asia, Australia and South America.

Learn more about Zendesk on www.zendesk.com